Monthly Archives: April 2009


New sales team – Custom Coaches, Building on Strength

Custom Coaches have announced a new sales structure to support the growth in bus sales and strength of the bus market in Australia.

Over the last three years the Australian bus market has grown by 60%. During the same period Custom Coaches has increased production by the same amount.

“The new sales structure will enable greater focus on our customers. It is important to spend time with bus operators to understand their needs” says Stephen Jackson, Sales and Marketing Director of Custom Coaches.

The newest member of the Custom Coaches sales team is Phil Gilham, the Adelaide and Canberra Contracts Manager. He joins the well known team of Geoff Ross (Vic, SA, WA and Tas Sales Manager), Norm Stott (NSW Sales Manager), Chris Jones (Qld Sales Manager) and Nigel Wilson (NSW Contracts Manager and NSW Sales Manager).

Phil Gilham: The newest member of the Custom Coaches sales team, joining as the Adelaide and Canberra Contract Manager.

As part of the re-structure Nigel Wilson will share responsibility with Norm Stott for Sales in NSW. Nigel has spent the last few years managing the State Transit and Adelaide bus contracts and will provide NSW operators with a wealth of experience. Nigel also has a technical background in bus door systems, providing customers with great confidence in his bus knowledge.

“The sales team has over 135 years experience in bus design, manufacturing and bus sales. This extensive experience will benefit our customers, and our goal in 2009 and 2010 with this bigger sales team is to spend more time with our customers and provide the sales support and after market care they deserve” says Mr Jackson.

Custom Coaches has been building buses in Australia since 1955 and is the oldest and most successful bus body builder in Australia. Custom Coaches business has continued to expand over the past 50 years and have plants operating in Sydney, Adelaide and the Gold Coast.

“98% of Passengers are Satisfied” Parramatta City Council Loop Bus Service

In a recent survey of passengers using the Parramatta City Council Loop Bus, over 98% stated they were more than satisfied with the service.

The Parramatta City Council Loop Bus is a free service that ‘loops’ around the Parramatta CBD. The service began in August 2008 and its patronage has grown from zero to 68,000 passengers per month in 7 months, with 74% of passengers using the service daily or weekly.

The original need for the bus service was identified when the Epping to Parramatta rail link was cancelled. The council wanted to provide commuters with an integrated transport system that promoted convenient public transport and reduced congestion in Parramatta CBD. The Loop Bus allows commuters to park on the outskirts of the CBD and then connect to other train, bus and ferry services. Read more »