Custom Care

Custom Care QLD is moving










Custom Care QLD and Custom QLD Sales are moving to new premises.

 The Custom Care QLD team, headed by Rob Cridland will continue to deliver the same excellent after market service bus repairs, parts and service in their new location. For all bus and coach Custom Care services contact Rob on 0418 905 440 or

Custom QLD Sales Manager Steve Lalor will also be working from the new premises. Contact Steve to discuss the new generation city, school and charter Custom buses on 0413 290 840 or

Bus Driver Security

Drivers Safety Screen

A recent spate of shocking attacks on bus drivers in Sydney including an assault with a machete has prompted demands for increased protection for drivers.

In March this year, there were five assaults, including a machete attack on bus drivers, with another attack as recently as 17th July, resulting in the driver being badly injured.

In response to these attacks Custom Care has been installing metal full-length security screens which enclose the driver for bus operators. The grills have been designed in discussions with drivers and the transport union to provide a safer working environment.

Custom Care expands in Queensland & Northern NSW

Custom Care, provider of the Custom Group, after market support is expanding in Queensland & Northern NSW, to meet the growing demand for bus refurbishment and parts service.

Custom Care Queensland will provide superior local support through its skilled after market team, and its access to the Custom $8m of inventory. Custom Care also offers 24hr Service vans and OEM Engineering Support. Custom Care is the bus industries’ one stop service centre, providing an extensive array of parts and accessories as well as repairs and refurbishments for any vehicle type.

Custom Care Queensland will be headed by Robert Cridland, bringing over 24 years experience in the bus body building, automotive refinishing, customer service and motor home manufacturing industry. Rob started his career as an apprentice panel beater and painter, he managed panel shops and previously worked with Custom, building buses for 11 years and manufactured and repaired mobile homes. Read more »

Body builders add muscle to Custom Mobile Care

Custom Mobile Care, the mobile support service offered by Custom Coaches, has doubled its fleet with the appointment of Paul and Jorge. With over 55 years of body building experience between them, this dynamic duo are welcome additions to the Sydney field service team.   But don’t be fooled by their smiles, these heavy hitters know their stuff, and are skilled in welding and panelling, as well as electrical and electronics.

Both Paul and Jorge take great pride in making sure their service vans are well looked after.   “You could eat off the floor of Jorge’s van”, joked Paul.   “It’s just a shame he can’t cook.”   It’s this combination of camaraderie and expertise that make Paul and Jorge perfect for Custom Care.

There are increasing demands being placed on today’s bus industry, bringing escalating pressures on operators and their fleets.   That’s where Custom Mobile Care comes in to play.

Operating out of the Smithfield site, each Custom Mobile Care service van is fitted out with all the necessary parts and equipment to complete all service jobs.   So whether it’s a minor repair, a full service, or a refurbishment, the bus industry can now enjoy all the benefits of the additional support and efficiencies offered by an outstanding mobile field service team.